The Mortgage Industry is at a Turning Point - How are You Staying a Step Ahead?
Mortgage lenders know the drill - the industry is getting busier, so it’s time to go on a hiring spree. It’s a cycle as old as the industry itself, driven by unpredictable refinance waves and shifting interest rates. Hopefully all bridges weren’t burnt during the all-too-common mass layoffs of the past several years.
But what if there was a better way?
In this post, we’ll explore why hiring and firing employees to meet demand is outdated, how contract fulfillment services solve those challenges, and why partnering with The Commonwealth Group is the key to thriving in any market. Let’s dive in.
Why the Traditional Staffing Model Is a Relic of the Past
The mortgage industry is inherently cyclical. When rates drop, refinance applications flood in, and lenders scramble to hire underwriters, processors, and quality control staff. When rates rise, volume dries up, and those same employees face layoffs. It’s a rollercoaster that’s tough on budgets, teams, and morale.
Consider the costs. Recruiting a single employee can exceed $4,000, according to the Society for Human Resource Management (SHRM), factoring in job postings, interviews, and onboarding. Training them to handle complex mortgage workflows takes weeks or months—time you don’t have during a boom. Then, when the market slows, severance packages and lost productivity pile on. It’s a financial seesaw that leaves lenders vulnerable.
Beyond dollars, there’s a human toll. Constant turnover erodes team cohesion and company culture. Employees who survive layoffs often feel uncertain, reducing engagement. For mortgage lenders, this hire-and-fire approach isn’t just inefficient—it’s unsustainable. The industry needs a model that adapts to volume without the chaos of staffing swings. That’s where we come in.
How Fulfillment Services Solve Volume Volatility
Imagine running a lending operation where your workforce scales seamlessly with demand—no recruiting, no layoffs, no fixed overhead. That’s the promise of contract services from The Commonwealth Group. We provide industry leading experts on a flexible, as-needed basis, tailored to your production volume.
Compare that to the fixed-cost trap of in-house teams. With us, your costs align with revenue—a variable cost model that keeps you agile. It’s not just a stopgap; it’s a strategic shift that redefines how mortgage lenders operate.
Partner with The Commonwealth Group for Smarter Lending
We bring decades of industry expertise to the table, delivering contract fulfillment services that set the standard for excellence. Our underwriting team ensures precision and compliance. Our processors keep pipelines moving. Our quality control experts safeguard your reputation. Together, we offer a turnkey solution that adapts to your needs.
We understand the mortgage business inside and out—because we’ve been there. Our tailored approach means you get the right support, right when you need it. Whether you’re navigating a refi boom or a quiet quarter, we’ve got your back.
What Sets Us Apart
We know you have options when it comes to fulfillment services. So why choose The Commonwealth Group?
All U.S. Based Employees: Our team is right here in the USA, ensuring compliance with domestic regulations and easy, reliable communication – no offshore headaches or data security issues.
No Volume Minimums: Whether you’re a small lender or a national player, we’ve got you covered. No rigid commitments, just flexibility to match your needs.
Direct Encompass Integration: We operate directly in Encompass, the industry-leading loan origination system (LOS). That means no juggling separate submission portals – we save you time and hassle by working where you already do.
We’re built to make your life easier.
Conclusion: The Future Is Variable
Hiring and firing employees to match mortgage volume is a practice of the past—costly, disruptive, and out of step with today’s dynamic market. Fulfillment services from The Commonwealth Group offer a better way: a variable cost model that scales with your needs, preserves your bottom line, and frees you from staffing headaches.
The mortgage industry is at a turning point. Those who embrace flexible, production-based solutions will lead the charge, while those clinging to old habits risk falling behind. At The Commonwealth Group, we’re here to help you take the leap. Ready to leave the hire-and-fire cycle behind? Reach out today and discover the future of mortgage lending.